Policies & Customer Commitments

At Saddles, Bits & Bridles, I’m committed to making your saddle‑buying experience clear, supportive, and rider‑friendly. These policies protect you, your horse, and the quality of the equipment — while keeping everything transparent and fair.

• Saddles ship through standard carriers with tracking provided.
• Processing time   Most in‑stock saddles ship within 2–3 business days. Custom orders follow the manufacturer’s timeline.

Every saddle purchase includes a 7-day trial period, beginning at the time of your virtual fitting appointment. your virtual fitting must take place within 7 days of your saddle's arrival.

• Trial begins after your virtual fitting   This ensures you’re evaluating the saddle with proper guidance.
• Saddle must remain in like‑new condition   Use a clean pad, avoid rain, and protect the leather from scratches or dye transfer.
• If the saddle isn’t a match   You may return or exchange it within the 7-day trial window. A return shipping label will be provided, and the shipping charges will be charged back to you.

• Returns accepted within the 7-day trial window   Saddles must be clean, undamaged, and free of wear.
• $150 restocking fee applies to returns   This covers cleaning, inspection, and administrative processing.
• Restocking fee waived for exchanges   Exchanges must be initiated within the trial period.
• Refunds   Issued to the original payment method within 5–7 business days after inspection, minus the return shipping charges and any applicable restocking fee.

To qualify for a return or exchange, saddles must meet the following:

• No scratches, stains, or damage
• No stretching or leather impressions
• No marks from stirrup leathers or girths
• No odors, grooming residue, or debris

Saddles returned with wear beyond normal trial use may incur additional fees or be declined.

Your trial and purchase are supported by a personalized virtual fitting session.

• Virtual fitting required before trial begins
• Rider must provide requested photos and videos
• Recommendations are based on biomechanics and visible data

Final decisions remain the responsibility of the rider.

• All saddles must be paid in full before shipping
• Custom orders require 50% down with a 3‑month payment plan
• Sales tax applied where required by law

• Manufacturer warranties apply to new saddles
• Used saddles are sold as‑is

Any known issues are always disclosed upfront.

• Riding is an inherently risky activity
• Fit recommendations are guidance, not guarantees

Horses change; ongoing fit checks are encouraged.

• Your information is never shared or sold
• You may opt out of emails at any time

• Policies may be updated at any time   The version posted on this website is the current and active policy.